Visitors Guide

How to Reach Us

• Location: Gat No- 167, Parandwadi Rd, near Talegaon Dabhade, Somatane Phata, Taluka, Maval, Urse, Talegaon Dabhade, Maharashtra 410506.
• Parking available on-site for all visitors.
• Contact Us: For queries, call our front desk at 02114-289319

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OPD Process

OPD is conducted from Monday – Saturday, 10:00 AM – 6:00 PM.

Please bring the required documents:

• Valid Photo ID – Aadhar Card (preferred) / Passport / Driving License
• A list of medicines you take regularly, old medicines or prescriptions
• Your previous medical records (ECG, lab reports, doctor’s prescriptions etc.), if any If you are a new OPD patient, you will be required to fill out a New Patient Registration Form at the OPD Counter.

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IPD process

• Please visit the Admission Counter which are open for 24 hours for any queries and assistance.
• Bring Insurance details in choosing the room of your choice, subject to availability.
• The patient / relative will be requested to fill out an Admission Request Form.
• The patient / relative has to pay an initial deposit, which varies according to the type of accommodation selected, at the time of admission.
• One ‘Attendant Pass’ and one ‘Visitor Pass’ will be issued at the time of admission
  • Attendant Pass is to be carried 24 hours by the patient’s bedside attendant
  • Visitor Pass is an additional pass for carrying food during specific timings

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Visiting Hours

Morning- 11:30 am to 1pm

Evening-5pm to 7:30pm

Meal Timings

• Breakfast: 7am to 8am
• Lunch-12pm to 1pm
• Dinner-7pm to 8pm

04

Visitor Restrictions

• To ensure the safety of our patients and staff, we have imposed visitor restrictions. Thank you for your co-operation.
• Out-Patient Visits (OPD): Only one visitor is allowed with patient
• Emergency Medicine Department (EMD): Only one visitor is allowed with patient
• In-Patient (hospital stay): Only one attendant/caregiver is allowed, visitors are not allowed
• Please adhere to the schedule to ensure patient rest and recovery.
• Visitors Are Requested to Avoid Visiting in Many Numbers at A Time and Not Make Noise during their Visit.
• We Have A Dedicated Waiting Area for Your Comfort While You Wait for Your Chance to Visit the Patient.
• Children Below the Age Of 12 Should Not Be Brought to The Hospital, Children Above the Age Of 12 Should Be Strictly Managed by Their Parents, While They Are in Hospital Premises.
• Each patient will be issued one ‘Attendant Pass’ and one ‘Visitors Pass’ at the time of admission. (The terms and conditions applicable to these passes will be the same regardless of the bed category)
  • ‘ATTENDANT’ is the person who must be accompany the patient for 24 hours throughout the stay, with a valid attendant’s pass. This is mandatory to access different departments in the hospital.
  • ‘VISITOR’ is only one person who is allowed to visit the patient only during visiting hours, with a valid ‘Visitor’s Pass’. Only one visitor at a time per patient shall be allowed.

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Key Facilities for Visitors

• Enquiry Desk : Located near the entrance for assistance and guidance.
• Pharmacy : Open 24/7 for your convenience.
• Cafeteria : Hygienic food and beverages
• Waiting Areas : Comfortable seating with water dispensers.
• Wheelchair Assistance : Available at the entrance for those in need.

06

Emergency Services

• Our emergency department operates 24/7. In case of an emergency
• Proceed directly to the Casualty Unit.
• Call us at 8308817880 for immediate support.

07

Insurance Process

Planned Cases

• In the case of a planned admission, you would have been advised on the probable date of hospitalization after completing all the Preoperative Investigations and Medical Fitness. You must apply for an approval of the estimated hospital expenses with your Third-Party Administrator (TPA) at least 4-5 days prior to the date of hospitalization. Our Service Desk will assist you with the pre-authorization procedure. However, please bear in mind that the service desk is only a facilitator and cannot, in any way, influence the decision on the approval. The approval / denial of cashless facility is the decision of the TPA, depending on your policy terms and conditions.

Pre-Authorization Letter

• Establish contact with our Service Desk.
• Provide the necessary documents to the Service Desk
• Original health insurance card issued by your TPA
• Copy of your insurance policy
• Copy of government issued photo ID (PAN card / Driving license / Voter ID card, etc)
• Copy of employee ID card (if it is a TPA group insurance policy / corporate policy)
• Collect the pre-authorization form pertaining to your TPA. This will include 2 sections
• General details on your health insurance policy (to be filled by you)
• Recommended treatment details (needs to be filled and signed by the doctor who is treating you; patient should not fill this section)
• Return the completed form to the Service Desk.
• Once the form is complete, the Service Desk staff will forward details to your TPA/Insurance
• The Service Desk will revert to you on the approval status.
• TPA usually approves a part of the total estimate called ‘Initial Approval’. Please ensure admission within 2-3 days of receiving this Approval, otherwise the initial Approval will be invalid and the entire process will need to be repeated for approval.
• If hospitalization is cancelled, please inform the Service Desk immediately.
• Cashless hospitalization is linked to the approval of estimated expenditure on your proposed treatment. In case you do not get an approval, you will need to bear the entire expenditure incurred on the treatment.

Emergency Admission

• In case of emergency hospitalization, the Service Desk will take up your case on a fast-track basis with your TPA/Insurance and is likely to receive approvals within 3-4 hours during the working day.
• It is mandatory for the hospital to have an approval from your TPA. In case of delay in receiving the approval, or if you cannot wait for receiving the approval due to medical emergency, you can begin the necessary treatment by paying the required cash deposit.
• In the case of receiving an approval from your TPA after paying the cash deposit, you are entitled for refund of the cash deposit by cheque, within 2-3 working days after discharge.

08

Discharge Process

Once the patient is advised discharge by the treating consultant, it takes two hours for cash paying patient and   company paying credit patient to complete the discharge formalities. In case of Insurance covered patients, the timing may be more depending on the approval received from the Insurance/TPA around 6 Hours. Once you clear the final bill, the Ward /Nurse in charge will hand over the discharge file consisting of discharge summary and reports of all your investigations carried out during your stay at the hospital. This card gives the summary of your medical condition and management during hospitalization. It will contain instructions for your medication to be taken post discharge and follow-up details. In case of insurance patients, please note the original reports/discharge summary is submitted to your TPA, hence the hospital will hand over a photocopy of the same to the patient. In case a patient requires an original film of X-Ray/CT Scan/MRI/USG, the same will be on chargeable basis. Patients/relatives are requested to vacate the room/bed immediately once the discharge formalities are completed.

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Share Feedback

• At Pawana Hospital, we value your feedback as a vital part of improving our services.
• Patients and their families can share their experiences through feedback forms (IPD, OPD Diagnostics), email at info@pawanahospital.com, or complaint boxes placed on each floor.
• Verbal feedback can also be shared with our staff or department managers.
• All feedback is reviewed promptly, with responses provided within 24 hours for acknowledgment and detailed resolutions within three weeks.
• Your insights help us enhance patient care and ensure a better experience for all.

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